Refund policy

Artful Hues Co. Premium Wearable Art is NOT sold in stores. Because we are a boutique online company, we do not carry an inventory of our products. Each item is made-to-order and is carefully handcrafted to the highest quality standards. This means that our products are not produced until an order is placed.

 WE DON'T ACCEPT RETURNS IF:

• You want a refund/return because of buyer's remorse or you "changed your mind" 
• You do not email our support team (info@artfulhues.com) about requesting a return prior to mailing back the item(s)
• The item(s) have been worn or washed (including, but not limited to no deodorant stains, pet hair, makeup, strong odors of perfume, and smoke)

• The item(s) have been damaged or altered in any way

• The item(s) are in any way damaged or defective from the original and salable condition due to improper care or handling of items unless the condition is our fault

• The item(s) do not have the original tags on them

• The item(s) were a Final Sale item

Please review our return policy below to qualify for a store credit. 

 

RETURN FOR STORE CREDIT POLICY:

We have a 14-day return policy for items that are damaged or defective only, which means you have 14 days after receiving your item to request a return. All item(s) purchased from Artful Hues Co. are available for STORE CREDIT ONLY.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received an incorrect item. We will be happy to evaluate the issue and make it right. 

If you received a damaged, defective, or incorrect item, please submit a "Return Request” by contacting the Customer Care Team.

To start a return, please contact us at info@artfulhues.com. Returned item(s) must be mailed and postmarked no later than 14 days from the original shipment date.

To be eligible for a return for store credit, your item must be in the same condition that you received it, unworn, unused (including, but not limited to no deodorant stains, pet hair, makeup, odors such as smoke, and perfume) with tags, and in its original packaging. 

Please include the following information:

1. NAME
2. ADDRESS
3. PHONE NUMBER
4. EMAIL ADDRESS
5. ORDER NUMBER (If applicable)
6. DESCRIPTION OF DAMAGE, DEFECT, OR INCORRECT ITEM
7. CLEAR PHOTO OF DAMAGE, DEFECT, OR INCORRECT ITEM
8. PROOF OF PURCHASE/COPY OF RECEIPT

The Customer Care Team will promptly review your correspondence in order to determine whether the damage, defect or incorrect item warrants a store credit or the correct item sent to you at no additional cost.

Once we receive and verify the damaged, defective or incorrect item, the Customer Care Team will inform you of its decision within 72 hrs to approve or deny your request for store credit along with an explanation of its decision.

Store credit will be emailed as a unique gift card code to the email address provided at the time of your purchase.

If a store credit is issued for a return, it will expire 90 days from the date of original purchase. Shipping costs are non-refundable. 

If your return is accepted, you can arrange to return the item(s) to us via your local postal/shipping carrier of choice as customers are responsible for all return shipping expenses.

The return address is provided below:

Please mail returns to:

Artful Hues Co.
ATTN: Customer Care
P.O. BOX 1264
Jonesboro, GA 30237

 

*Priority shipping is recommended as it will include a tracking number and up to $50 insurance.

PLEASE NOTE: Artful Hues Co. will not be held responsible for lost, stolen, damaged, or missing packages upon return.

 

NECK-GAITERS/MASKS/HEADBANDS ARE NON-RETURNABLE/NON REFUNDABLE:

PLEASE NOTE: Due to the COVID-19 outbreak, we can not accept returns on Bandanas, Neck Gaiters, Masks, or Headbands.  Please do not return them.  They are non-refundable as stated within each product description. 

You can always contact us for any return question at info@artfulhues.com.

 

BUYERS REMORSE:

Our return policy does not cover buyer’s remorse so we will not be able to issue a refund for the order. Thank you for understanding.

 

SIZING CONCERNS:

We understand that size does matter and it is our hope that you order items that are the best fit for you! If the size of the item(s) is a concern for you, we recommend using the size charts listed under each product description to choose the most suitable option. If you are typically in between sizes or if you are looking for more room or wider shoe sizes, we recommend you order one size up for the best fit.

Please note that our return policy does not cover products ordered in the wrong size and we will not be able to issue a store credit for the order.